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Evidence Guide: MSS405003 - Manage a value stream

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS405003 - Manage a value stream

What evidence can you provide to prove your understanding of each of the following citeria?

Evaluate the value stream

  1. Identify all members in the value stream for products in area of responsibility.
  2. Identify value added by each member of the chain.
  3. Identify non-value adding steps in the value stream.
  4. Identify acute and chronic issues which impact on the value stream.
  5. Develop priority list of items for improvement.
Identify all members in the value stream for products in area of responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify value added by each member of the chain.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify non-value adding steps in the value stream.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify acute and chronic issues which impact on the value stream.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop priority list of items for improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise regularly with chain members

  1. Establish and maintain regular liaison with all chain members.
  2. Identify current and forecast issues with each member.
  3. Work with members to help them address their issues.
  4. Build trust and confidence in the relationship.
  5. Develop with each chain member a priority list of items for improvement.
  6. Negotiate with all chain members to ensure improvements benefit chain members and improve the benefits/features perceived by the ultimate customer.
Establish and maintain regular liaison with all chain members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify current and forecast issues with each member.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with members to help them address their issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build trust and confidence in the relationship.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop with each chain member a priority list of items for improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate with all chain members to ensure improvements benefit chain members and improve the benefits/features perceived by the ultimate customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the value added at each step

  1. Identify changes in value added by each chain member.
  2. Identify areas where changes to value added are required.
  3. Develop a priority list of required value-added changes.
  4. Work with chain member to bring about improvements to value added.
Identify changes in value added by each chain member.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas where changes to value added are required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a priority list of required value-added changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with chain member to bring about improvements to value added.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Continue to reduce muda (waste)

  1. Identify muda (waste) in value stream.
  2. Work with chain members to continually reduce muda.
Identify muda (waste) in value stream.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with chain members to continually reduce muda.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Evaluate the value stream

1.1

Identify all members in the value stream for products in area of responsibility.

1.2

Identify value added by each member of the chain.

1.3

Identify non-value adding steps in the value stream.

1.4

Identify acute and chronic issues which impact on the value stream.

1.5

Develop priority list of items for improvement.

2

Liaise regularly with chain members

2.1

Establish and maintain regular liaison with all chain members.

2.2

Identify current and forecast issues with each member.

2.3

Work with members to help them address their issues.

2.4

Build trust and confidence in the relationship.

2.5

Develop with each chain member a priority list of items for improvement.

2.6

Negotiate with all chain members to ensure improvements benefit chain members and improve the benefits/features perceived by the ultimate customer.

3

Monitor the value added at each step

3.1

Identify changes in value added by each chain member.

3.2

Identify areas where changes to value added are required.

3.3

Develop a priority list of required value-added changes.

3.4

Work with chain member to bring about improvements to value added.

4

Continue to reduce muda (waste)

4.1

Identify muda (waste) in value stream.

4.2

Work with chain members to continually reduce muda.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Evaluate the value stream

1.1

Identify all members in the value stream for products in area of responsibility.

1.2

Identify value added by each member of the chain.

1.3

Identify non-value adding steps in the value stream.

1.4

Identify acute and chronic issues which impact on the value stream.

1.5

Develop priority list of items for improvement.

2

Liaise regularly with chain members

2.1

Establish and maintain regular liaison with all chain members.

2.2

Identify current and forecast issues with each member.

2.3

Work with members to help them address their issues.

2.4

Build trust and confidence in the relationship.

2.5

Develop with each chain member a priority list of items for improvement.

2.6

Negotiate with all chain members to ensure improvements benefit chain members and improve the benefits/features perceived by the ultimate customer.

3

Monitor the value added at each step

3.1

Identify changes in value added by each chain member.

3.2

Identify areas where changes to value added are required.

3.3

Develop a priority list of required value-added changes.

3.4

Work with chain member to bring about improvements to value added.

4

Continue to reduce muda (waste)

4.1

Identify muda (waste) in value stream.

4.2

Work with chain members to continually reduce muda.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to manage one (1) or more value streams and to:

evaluate the performance of a value stream, its members and steps

liaise regularly with value chain members to help them, and the value chain performance, to improve

monitor value added and muda at each step to increase value added and reduce muda.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to manage a value stream including knowledge of:

customer perception of value added and muda

the process(es) covered by the value stream

performance indicators for each value stream step

value stream analysis and mapping

methods of reducing muda/increasing perceived value added

upstream and downstream components of the value stream which are beyond the individuals scope of authority to manage.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Customer requirement stages where value stream actions may occur include one or more of:

sales outlet/representative

information gathering, data analysis and research

product design

raw material sourcing

intermediate processing

final assembler/collation/preparation

support services (e.g. accounting, finance and legal)

storage and delivery to customer

after market support.

Value-added as perceived by the customer includes one or more of:

technical benefits/features

location benefits/features

aesthetic benefits/features

information benefits/features.

Techniques for value stream mapping include one or more of:

hard copy (e.g. paper or whiteboard)

appropriate software tools

expert group

participation by gemba representatives

participation by all impacted personnel.

Muda (waste) includes all of:

excess production and early production

delays

movement and transport

poor process design

inventory

inefficient performance of a process

making defective items

activities which do not yield any benefit to the organisation or any benefit to the organisation’s customers.